Contact & Grievances
Sailesh Bhupalam (Sole proprietorship), trading as Pragnapath · GSTIN 29BDLPB7228N1Z1 · Effective 2026-06-30 · v1-provisional
There is a real person behind this service, and you can reach them. This page tells you who we are, how to contact us, and exactly what happens if something goes wrong and you need to raise a complaint.
We answer the messages we get. If your issue is a formal grievance, we follow a published timeline - set out below - and you can escalate beyond us if you are not satisfied.
Who we are
This service is Pragnapath, the trading name of Sailesh Bhupalam, a sole proprietorship based in Bengaluru, Karnataka. A sole proprietorship is not a separate legal person, so the proprietor stands behind this service personally.
Legal name: Sailesh Bhupalam
Trading as: Pragnapath
Constitution: Sole proprietorship
GSTIN: 29BDLPB7228N1Z1
How to reach us
These are our real, monitored contact details. A working email, phone, and address are all genuinely in use - we do not hide behind a form.
Email: hello.sobr@gmail.com
Phone: +91 70134 60024
Registered address: 403, Dream Delight Apartment, Kengeri, Bengaluru, Karnataka 560060
Your Grievance Officer
If you have a complaint of any kind - about the service, about content, or about how we handle your personal data - it goes to a named Grievance Officer. This is the single point of contact required under the IT Rules 2021 and the Digital Personal Data Protection Act, 2023.
Name: Sailesh Bhupalam
Designation: Grievance Officer (Proprietor)
Email: hello.sobr@gmail.com
Our response timeline (the SLA we publish)
When you raise a grievance, we commit to a clear timeline. This single promise covers consumer-protection complaints, IT-Rules complaints, and data-protection (DPDP) complaints alike.
We acknowledge your complaint within 24 hours.
We resolve it within 15 days.
How to raise a grievance
To raise a complaint, send an email to hello.sobr@gmail.com. Tell us what the issue is, and include a way to reach you back (your email or phone). That is the whole process - one message starts it.
What happens next: we acknowledge within 24 hours that we have your complaint, then work to resolve it within 15 days, and we write back to tell you the outcome.
If your complaint is about your data
For a complaint about your personal data, please raise it with the Grievance Officer first, using the steps above. If you are not satisfied with how we handle it, you have the right to escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Version and status
This is version v1-provisional, effective 2026-06-30. We may update this policy from time to time; the effective date above reflects the current version.